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Privacy policy

PRIVACY POLICY

1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you how we process your personal data when you use our website. Personal data is any information that can be used to identify you.

1.2 The data controller for personal data on this website, within the meaning of the General Data Protection Regulation (GDPR), is:

Owen & Sophie Dublin Operated by: Faircrest Holdings LLC Address: 312 W 2nd St Unit #A8978, Casper, WY 82601, United States

Contact email: support@owensophiedublin.com

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 For security reasons, this website uses SSL/TLS encryption. You can recognise a secure connection by the "https://" prefix and the padlock icon in your browser.

2. DATA COLLECTION WHEN VISITING OUR WEBSITE

If you use our website purely for informational purposes, we only collect data that your browser transmits to our server (server log files), including:

  • website visited
  • date and time of access
  • amount of data transferred (in bytes)
  • source/referrer
  • browser used
  • operating system used
  • IP address (anonymised where necessary)

Legal basis: Art. 6(1)(f) GDPR — legitimate interest in improving the stability and functionality of the website.

3. COOKIES

We use cookies to enhance your visit and enable certain features. These are small text files stored on your device.

  • Session cookies: deleted when the browser is closed
  • Persistent cookies: remain on your device and allow us or our partners to recognise your browser on future visits

The use of analytical and marketing cookies only takes place after your explicit consent via the cookie banner (Art. 6(1)(a) GDPR).

Cookies strictly necessary for the functioning of the website are processed on the basis of Art. 6(1)(b) or (f) GDPR.

You can configure your browser to notify you about cookies or block them entirely:

Please note: if you do not accept cookies, some features of our website may be limited.

4. CONTACT

When you contact us by email, we collect the personal data provided, which is used solely to respond to your enquiry and for related technical administration.

Legal basis: Art. 6(1)(f) GDPR. If the contact concerns a contract: Art. 6(1)(b) GDPR.

Your data will be deleted after the matter is finally resolved, unless legal retention obligations apply.

5. CUSTOMER ACCOUNT AND CONTRACT DATA

Personal data is collected and processed when you provide it to us for the purpose of executing a contract or creating a customer account.

Legal basis: Art. 6(1)(b) GDPR.

You may delete your account at any time by contacting: support@owensophiedublin.com

After full execution of the contract or deletion of the account, your data will be blocked and deleted after the applicable legal retention periods.

6. DIRECT MARKETING

6.1 Email Newsletter

If you subscribe to our newsletter, we will regularly send you information about our offers. We use a double opt-in procedure: you will only receive the newsletter after explicitly confirming your consent by clicking the link in the confirmation email.

Legal basis: Art. 6(1)(a) GDPR.

You may unsubscribe at any time via the link in the email or by writing to: support@owensophiedublin.com

6.2 Existing Customers

If you provided your email address when making a purchase, we reserve the right to send you offers for similar products.

Legal basis: Art. 6(1)(f) GDPR.

You may object at any time by writing to: support@owensophiedublin.com

7. ORDER PROCESSING

7.1 Personal data is shared with the courier company and payment institutions solely to the extent necessary to fulfil the order.

Legal basis: Art. 6(1)(b) GDPR.

7.2 Payment Service Providers

PayPal: Payment data is transmitted to PayPal (Europe) S.a.r.l. et Cie, S.C.A., Luxembourg. More information: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

SOFORT/Klarna: If you choose SOFORT, payment is processed by SOFORT GmbH (Munich, Germany), part of the Klarna group. Privacy policy: https://www.klarna.com/sofort/datenschutz

8. REVIEW REMINDER

We may send you a one-time email reminder to review your order, subject to your explicit consent (Art. 6(1)(a) GDPR). You may withdraw your consent at any time by contacting: support@owensophiedublin.com

9. SOCIAL MEDIA

Facebook: We use Facebook social plugins as HTML links (Shariff solution) to avoid automatic connection to Facebook servers. The connection only occurs after clicking. More information: https://www.facebook.com/policy.php

Instagram: We use Instagram plugins as HTML links (Shariff solution). The connection only occurs after clicking. More information: https://help.instagram.com/155833707900388/

10. ONLINE MARKETING

Google Ads and Conversion Tracking: We use Google Ads and conversion tracking. A cookie is set after clicking on an ad and usually expires after 30 days. It is used to create conversion statistics without identifying the user.

Legal basis: Art. 6(1)(f) GDPR. More information: https://policies.google.com/privacy

11. WEB ANALYTICS — GOOGLE ANALYTICS

We use Google Analytics only after obtaining your explicit consent via the cookie banner (Art. 6(1)(a) GDPR). We apply IP anonymisation.

You may withdraw your consent in the cookie settings on our website or install the opt-out add-on: https://tools.google.com/dlpage/gaoptout

12. RETARGETING / REMARKETING

Facebook Pixel: We use Facebook Pixel only after obtaining your explicit consent (Art. 6(1)(a) GDPR). Data is anonymous to us, but Facebook may link it to your profile. More information: https://www.facebook.com/about/privacy/

Google Remarketing: We use Google Remarketing only after obtaining your explicit consent (Art. 6(1)(a) GDPR). More information: https://www.google.com/settings/ads/onweb/

13. RIGHTS OF THE DATA SUBJECT

You have the following rights:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to withdraw consent (Art. 7(3) GDPR)
  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

In Ireland, the supervisory authority is the Data Protection Commission (DPC), 21 Fitzwilliam Square South, Dublin 2, D02 RD28 — www.dataprotection.ie

To exercise your rights, contact us: support@owensophiedublin.com

13.2 Right to Object

If we process data on the basis of legitimate interest, you may object at any time. We will cease processing unless we demonstrate compelling legitimate grounds or processing is necessary for the establishment, exercise or defence of legal claims.

14. DATA RETENTION

Personal data is retained in accordance with applicable legal retention periods (tax and commercial). After these periods expire, data is routinely deleted unless still required for contractual purposes or a justified legitimate interest exists.